Real-time lookup with last-mile traceability.
Ecommerce · AI agent
Pulse Commerce: self-service with intelligent agents
We implemented an AI agent trained on catalog, policies, and orders to resolve post-purchase requests, exchanges, and recommendations in seconds, with consistent brand tone.
24/7 resolution
Ticket orchestration
Dynamic recommendations
Agent Pulse
Where is my order #4930?
Your order is on the way and arrives today between 18:00 and 20:00. Want to reschedule?
Yes, tomorrow please.
Done. New window: tomorrow 10:30–12:30. I sent confirmation to your email.
80%
Requests resolved without human intervention.
-67%
Reduction in average response time.
4.8
Average CSAT for post-purchase interactions.
Agent capabilities
The assistant learns from your knowledge base and applies business rules in every conversation.
Step-by-step flow with labels and automated picks.
Contextual upsell based on history and stock.
Incident alerts and one-click compensations.
Operational flow
01
Intent detection
Automatic classification based on history and purchase context.
02
Immediate action
Access to OMS, logistics, and CRM to execute tasks.
03
Smart escalation
Only complex cases reach the human team with full context.
Business outcomes
- Lower cost per ticket without losing quality.
- Conversion lift thanks to personalized recommendations.
- Support team focused on high-value cases.